Privacy policy

R & S Hamilton Heating & Air Conditioning ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or use our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Your name
Email address
Phone number
Property address (where required to provide a quotation or carry out our services)
Details about your enquiry or requested services
Any other information you choose to provide when contacting us

We may also automatically collect certain technical information when you visit our website, including:

IP address
Browser type and version
Device type
Pages visited
Date and time of your visit
Referring website
Cookies and similar technologies

2. How We Collect Your Information

We collect personal information when you:

Submit an enquiry through our website
Request a quote
Contact us by phone or email
Engage us to provide services
Browse or interact with our website

Some information is collected automatically through cookies and website analytics tools.

3. Why We Collect Your Information

We collect and use your personal information to:

Respond to your enquiries
Prepare and provide quotations
Schedule appointments
Deliver heating and air conditioning services
Communicate with you about your booking or enquiry
Improve our website and customer experience
Maintain business records
Comply with our legal obligations

We only collect personal information that is reasonably necessary for these purposes.

4. Cookies and Website Analytics

Our website uses cookies to improve your browsing experience and understand how visitors use our website.

We use Google Analytics to collect anonymous information about website traffic and visitor behaviour. Google Analytics may collect information such as:

Pages visited
Time spent on the website
Browser and device information
General geographic location
Referring websites

This information helps us improve our website and services. It does not personally identify individual visitors.

You can control or disable cookies through your web browser settings. Please note that disabling cookies may affect some website functionality.

5. Disclosure of Personal Information

We do not sell, rent or trade your personal information.

We may disclose your information to trusted third parties where necessary to operate our business, including:

Website hosting providers
Information technology service providers
Professional advisers (such as accountants or legal advisers)
Government authorities where required by law

We only provide information necessary for these parties to perform their services.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

While we use appropriate security measures, no method of transmitting information over the internet or storing electronic information is completely secure. Accordingly, we cannot guarantee absolute security.

7. Access and Correction

If you believe the personal information we hold about you is inaccurate, incomplete or out of date, you may request that it be corrected.

You may also request access to the personal information we hold about you, subject to any legal exceptions.

To make a request, please contact us using the details below.

8. Third-Party Websites

Our website may contain links to external websites operated by third parties.

We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any external websites you visit.